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Return Policy

Our mission is to give each and every woman access to natural beauty. Everyone deserves makeup and skin care free of chemicals and unhealthy ingredients at affordable prices. We sell nothing that we would not use ourselves. We absolutely do not do any type of animal testing. We love our animals!

By purchasing our products, you are agreeing to the Terms and Conditions as stated here.

Please read each description thoroughly and ask all questions prior to purchase. If you are allergic to any ingredients listed for an item, please do not purchase that item. No medical claims are made or implied. If irritation occurs with any of our products, discontinue use.

We are in no way, shape or form affiliated with BareMinerals, Escentuals, Sheer Cover, or any other tv brands. We are SMMBeauty, Smoky Mountain Minerals. A privately owned makeup and skin care company. We do not advertise any other brand other than our own.

Payment:
We accept all major credit cards and paypal. We cannot accept any form of check as payment. Any check that is received as form of payment, will be destroyed. If you wish to pay by money order, please email us at support@smmbeauty.com.
You can also email us with your information and your order. Unfortunately, we are unable to take phone orders. I am a bit of a chatty cathy and I would never get off the phone! lol!

Shipping:
We ship Monday - Friday via USPS using Priority mail, or First Class Mail (whichever you choose) for U.S. Customers.


We strive to ship quickly after receiving payment. Shipping may take up to 7 days after receiving payment. However, this may vary due to order volume. Please understand that once your order has left our possession, it may take 3 to 10 business days to reach you. Insurance is not required, but recommended. We cannot issue a refund or re-ship your package if it is lost in the mail and you did not purchase insurance. Buyer pays all shipping and handling charges.

* Please make sure your address is correct on our site and/or PayPal as SMM cannot be responsible if you have moved or reported an incorrect address. If package is returned to us for any reason that is no fault of our own, buyer is responsible for additional shipping cost. I also suggest and recommend insuring your package due to lost packages at the PO. We are not responsible for lost or damaged packages once the package is in the hands of the USPS.


* PLEASE NOTE: Delivery Confirmation is NOT a tracking number, this bar code will not be scanned until delivery has been made or attempted.

International Customers (outside the U.S.)
Free shipping offers do not apply to international orders. International customers may choose between USPS Global First Class or USPS Global Priority.
•    Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility and will not be paid by SMM.
  
 •    Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
   
•     If you prefer to have your order shipped with a tracking #, contact us so that we can provide you with the shipping cost for USPS Express Mail.
   
•    You understand that it may take up to 30 days or longer to receive your order due to USPS or Customs regulations..  SMM Cosmetics is not responsible for transit times.

Refund Policy:
    •    We proudly stand behind our SMM products.  If you are not satisfied, please email us. Many times problems can be solved with a simple email.
   
•     We do not accept returns. This is for the safety of our employees and customers.  In the event a return is warranted, buyer is responsible for all incurred return shipping fees. 
   
•    PLEASE NOTE...We DO NOT accept returns or exchanges for any/all  Skincare, Pressed Products, Mascara, Wands, Tubes, Lip Products, Brushes, or Makeup Samples.  Please read the ingredients, if you have a question, are allergic or think you may be allergic to any product...DO NOT USE OR BUY! Please understand that we do not use perfume or fragrance in most of our products. Unless stated, your product is unscented and will have its natural fragrance.
   
•    We do offer samples of our mineral makeup, so that you may try the products before purchasing full size. Samples CANNOT be returned or exchanged.
  
 •    If you receive a defective item, please e-mail us and we will resolve the issue. If you return a shipment expecting a refund, we will simply refuse the order and no refund will be given. Thank you for your understanding. This is for our customers well being as well as our employees.

The liability of  Smoky Mountain Minerals/SMMBeauty is limited to the value of the goods and does not include any consequential loss. Smoky Mountain Minerals/SMMBeauty shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Customer Service:
We take all customers concerns very seriously and are here to help with any questions or concerns. When you email us, we are not always in front of the computer to answer immediately, but we will answer your message asap!
We are committed to going above and beyond to resolve any concerns our customer’s experience.